Privacy Policy

Last updated: March 2026

Rio Webfest, operated by Charlotte Produções e Eventos LTDA (CNPJ: 07.796.445/0001-79), values and respects its customers’ privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with Brazil’s General Data Protection Law (LGPD, Law No. 13,709/2018).

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following information when you interact with our website:

1.1. Information You Provide

Registration information: Full name, email address, phone number, date of birth
Shipping information: Full address, postal code, city, state
Payment information: Credit card information is processed by certified payment gateways (we do not store card details)
CPF: Required to issue a tax invoice
Purchase history: Products purchased, amounts, and dates

1.2. Information Collected Automatically

Browsing data: IP address, browser type, pages visited, and time spent on the site
Cookies: Small files stored on your device to improve your browsing experience
Device data: Device type, operating system, and screen resolution

2. How We Use Your Information

We use your personal data to:

✅ Process orders: Confirm, pack, and ship your purchases
✅ Communicate: Send order confirmations and shipping updates, and provide customer support
✅ Marketing: Send promotions, discount coupons, and updates (with your consent)
✅ Make improvements: Analyze browsing behavior to improve our website and products
✅ Protect security: Prevent fraud and protect our systems
✅ Comply with legal requirements: Meet tax and regulatory obligations

3. Sharing Information

Your data is not sold to third parties. We share information only in the following circumstances:

3.1. Service Providers

Shipping carriers: To deliver products (e.g., Correios, Jadlog, Total Express)
Payment gateways: To process financial transactions (e.g., Mercado Pago, PagSeguro)
Marketing tools: To send emails and newsletters (e.g., Mailchimp, MailerLite)
Analytics platforms: To compile statistics on website usage (e.g., Google Analytics)

3.2. Legal Obligations

We may disclose your information when required by law, court order, or government authorities.

3.3. Business Transactions

In the event of a merger, acquisition, or sale of the company, your data may be transferred to the new owner.

4. Cookies and Similar Technologies

We use cookies to:

🍪 Keep you signed in to your account
🍪 Remember items in your shopping cart
🍪 Personalize your browsing experience
🍪 Analyze website traffic
🍪 Show relevant ads

You can disable cookies in your browser settings, but this may affect how the website works.

Types of cookies we use:

Essential: Necessary for the website to function (they cannot be disabled)
Performance: Collect anonymous data about website usage
Functional: Remember your preferences (language, region)
Marketing: Track your browsing to show personalized ads

5. Your Rights Under the LGPD

Under the LGPD, you have the following rights:

✅ Access: Request a copy of the personal data we hold about you
✅ Correction: Update outdated or incorrect information
✅ Deletion: Request deletion of your data, except when we are legally required to retain it
✅ Portability: Receive your data in a structured, readable format
✅ Withdrawal: Withdraw consent to the use of your data at any time
✅ Objection: Object to the processing of your data for marketing purposes
✅ Information: Find out whom we share your data with

To exercise your rights, contact us by email at: [email protected]

6. Data Security

We take technical and organizational measures to protect your data against unauthorized access, loss, or alteration:

🔒 SSL encryption: All transactions are encrypted (https://)
🔒 Secure servers: Data is stored on servers with advanced protection
🔒 Restricted access: Only authorized staff have access to the data
🔒 Regular backups: Backup copies help prevent data loss
🔒 Monitoring: Systems detect suspicious activity

Despite our efforts, no system is completely secure. We recommend keeping your passwords secure and avoiding sharing them.

7. Data Retention

We retain your personal information for as long as necessary to:

📅 Fulfill the purposes described in this policy
📅 Meet legal and tax obligations (e.g., tax invoices are kept for five years)
📅 Resolve disputes and enforce our agreements

After this period, your data will be anonymized or securely deleted.

8. Minors’ Privacy

Our website is not directed at anyone under the age of 18. We do not knowingly collect information from children or adolescents. If you are a parent or guardian and believe your child has provided personal data, please contact us so that we can remove it.

9. Links to Third-Party Websites

Our website may contain links to external sites, such as social networks and business partners. We are not responsible for their privacy practices. We recommend reading their privacy policies before providing information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The date of the last update will always be shown at the top of the page.

We recommend reviewing this policy regularly. We will communicate significant changes by email or through a notice on the website.

11. Contact

If you have questions, requests, or concerns about this Privacy Policy or the processing of your personal data, please contact us:

Charlotte Produções e Eventos LTDA
Email: [email protected]
Phone: +55 21 99807-6012
Address: Rua Barão de Mesquita, 195/408
CNPJ: 07.796.445/0001-79

Data Protection Officer (DPO): Leandro Silva – [email protected]

12. Consent

By using our website and providing your personal information, you confirm that you have read and understood this Privacy Policy and agree to its terms.

If you disagree with any part of this policy, please refrain from using our services.

This Privacy Policy complies with Brazil’s General Data Protection Law (LGPD, Law No. 13,709/2018) and other applicable Brazilian laws.